1. Overview
Sub-a-Saint's school subscription is billed yearly, in advance, through Stripe. We want cancelling to be at least as easy as signing up — this page sets out exactly how cancellations, renewals, and refunds work, so there are no surprises either way.
2. How billing works
When a school subscribes, we charge the full year's fee up front, calculated from the student headcount provided at the time (see our pricing page for current figures). The subscription then covers 12 months of access from the payment date, and renews automatically each year at the then-current pricing and headcount unless cancelled beforehand.
3. 14-day cooling-off period
If a school changes its mind, we'll refund the first payment on a new subscription in full if you contact us within 14 days of that payment — no questions asked, and regardless of how much of the Service you've used in that time. This cooling-off period applies once per school, to the initial sign-up payment only, not to renewal payments.
4. Cancelling your subscription
A school admin can cancel from the Billing page in the app at any time — it's immediate, not a request we action later. Cancelling ends access straight away rather than running out the rest of the paid period, and refunds the unused portion of what you've already paid — see the formula below. There's a confirmation step first, since it can't be undone once actioned.
5. Auto-renewal and renewal reminders
We'll email your school's admin at least 14 days before your subscription is due to renew, so there's always a clear window to cancel before you're charged again. We don't believe in making cancellation harder to find than sign-up, or renewing you into a plan you didn't expect.
6. Refunds after the cooling-off period
Outside the 14-day window described above, cancelling mid-term refunds the unused portion of what you've already paid, less a 15% cancellation fee. Concretely:
- We work out how much of your current paid year is left, as a fraction of the full year.
- We multiply that fraction by what you actually paid for this year.
- We refund 85% of that amount — the remaining 15% covers the cost of the cover already provided and administering the cancellation.
As a worked example: cancelling exactly halfway through a $1,000 paid year refunds 50% of $1,000 = $500, less 15%, for a refund of $425. Cancel with a week left in the year and the refund shrinks to almost nothing, since almost none of the year is left to refund; cancel the day after paying and it's close to the full 85%. The calculation happens automatically and the refund is issued back to your original payment method the moment you confirm cancellation — there's no waiting on us to action it manually.
Separately to the formula above, we'll always refund the full remaining amount with no 15% fee where:
- We made a billing error — charged the wrong amount, charged you after a cancellation, or similar.
- We fail to provide the Service consistent with the consumer guarantees described below, and can't put it right within a reasonable time.
7. Changing your plan (student numbers)
A school admin can change their plan's student count from the Billing page at any time — up or down. Either way, the change takes effect at your next renewal, not immediately: nothing is charged now for an increase, and nothing is refunded now for a decrease. Your current paid period keeps running exactly as already paid for; only the amount your next renewal charges changes. If you'd rather a mid-term increase be reflected sooner (for example, a sudden enrolment jump), contact us and we'll arrange it directly instead.
8. Failed or declined payments
If a renewal payment fails (an expired card, for example), we'll let you know and give you a reasonable grace period to update your payment details before access is paused. We won't cancel a school's account outright over a single failed payment without trying to reach you first.
9. Your rights under Australian law
Nothing in this policy limits any guarantee, right, or remedy your school has under the Australian Consumer Law that can't lawfully be excluded — including the guarantee that services are provided with due care and skill, fit for any purpose you made known to us, and within a reasonable time. Where those guarantees apply and aren't met, you're entitled to a remedy regardless of anything else in this policy.
10. How to request a refund or cancel
To cancel or change your plan, use the Billing page in the app — both are self-serve and take effect immediately. For a cooling-off refund, a billing error, or anything this page hasn't covered, email info@sub-a-saint.com.au with your school's name and, if you have it, the email used on your Stripe receipt. We aim to respond within a few business days.
11. Changes to this policy
We may update this policy from time to time. We'll update the "last updated" date above, and any change applies to renewals and payments from that date onward — not retroactively to a payment already made.